Shipping Policy

Last updated: May 1, 2026

We ship Alpine Empress products throughout the United States from our fulfillment partner. Below are the details of our shipping process.

Processing Time

Orders are processed within 1–2 business days of being placed. Orders placed on weekends or U.S. federal holidays will begin processing the next business day. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods and Estimated Delivery

We currently offer the following shipping options within the United States:

  • Standard Shipping: 3–7 business days after processing

  • Expedited Shipping: 2–3 business days after processing (where available)

Delivery estimates do not include processing time. Actual delivery times may vary depending on carrier conditions, weather, and your location. We are not responsible for delays caused by carriers or circumstances outside our control.

Shipping Rates

Alpine Empress offers free shipping for all US orders. Expedited shipping rates are calculated at checkout based on your order weight & destination.

Shipping Rates

We currently ship to all 50 U.S. states, including Alaska and Hawaii. We do not currently ship to U.S. territories or P.O. boxes for expedited orders. International shipping is not available at this time.

Lost, Stolen, or Damaged Packages

Once an order leaves our fulfillment center, it is in the hands of the carrier. If your tracking shows the package was delivered but you have not received it, we recommend the following:

  1. Check with neighbors, household members, and any safe drop-off locations.

  2. Contact the carrier directly with your tracking number.

  3. If the package still cannot be located after 5 business days, contact us at support@alpineempress.com and we will work with you to resolve the issue.


If your order arrives damaged, please email support@alpineempress.com within 7 days of delivery with photos of the damaged product and packaging, and we will arrange a replacement at no cost to you.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Reshipping fees may apply.

Incorrect Shipping Information

For shipping questions, email us at support@alpineempress.com.

Email us at: support@alpineempress.com

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*These statements have not been approved by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Testimonials found at alpineempress.com are unverified results, and may not reflect the typical purchaser's experience, may not apply to the average person and are not intended to represent or guarantee that anyone will achieve the same or similar results.

Information on the Alpine Empress website is provided for informational purposes only. It is not meant to substitute for medical advice from your physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease or prescribing any medication. Carefully read all product documentation. If you have or suspect that you have a medical problem, promptly contact your regular health care provider.

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